This notice explains how information is used when you visit earwaxremoval.co.uk, contact us or receive care. The legal operator and data controller details, together with the final data-handling arrangements, are being confirmed before publication.
Contact us
For privacy questions or requests about your information, email support@earwaxremoval.co.uk or call 0161 513 9011.
Information used for your care
Contact details, appointment information and messages help us answer enquiries and arrange appointments. Care records can include relevant medical history, assessments, treatment and aftercare. Payment and correspondence records support the administration of services and the handling of queries or complaints.
We use information for the purpose it is needed for. Health information requires additional protection.
Previous I Love My Ears patients
Melissa is continuing care through Collective Hearing Studio. If you previously visited I Love My Ears, contact us to ask whether we hold information from your previous care, what was received and how it is used. Receiving patient records does not automatically transfer permission to send marketing.
Sharing and keeping information
Information may need to be shared with service providers supporting the practice, with professionals involved in your care, or where required by law.
Information is kept only for as long as needed for its purpose. Relevant considerations include continuity of care, professional record-keeping requirements, accounting obligations and the handling of legal claims.
Your rights
Depending on the information and why it is used, you may ask to access or correct it, have it erased, restrict its use or receive a portable copy. These rights are not absolute; some records may need to be retained. Where consent is relied on, you can withdraw it without affecting earlier lawful use.
You can object to direct marketing at any time. You may also object to processing based on legitimate interests. Use the contact details above to make a request.
If you are concerned about how your information is handled, you can contact us and you can complain to the Information Commissioner’s Office.
Website videos
This website shows local posters for Vimeo videos. It connects to Vimeo when you choose Play video. Vimeo may receive device and usage information and use cookies or similar technologies. See our Cookies and videos page and Vimeo’s privacy notice.